Phones are so nice for the immediate feedback - I can start off with the initial concept and counteract any misunderstanding straight away - instead of going into great detail - and them completely misunderstanding the main point, admittedly usually because I've made an assumption, like the IT desk knows that you can search on more than field in their database, even with the very, very basic user query system.
I don't think phone is the be all and end all, but it's such a useful tool to use in conjunction with email for organising and explaining things.
But emails also a lot better for documentation and tracking and things that don't need to be done right away.
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Phones are so nice for the immediate feedback - I can start off with the initial concept and counteract any misunderstanding straight away - instead of going into great detail - and them completely misunderstanding the main point, admittedly usually because I've made an assumption
, like the IT desk knows that you can search on more than field in their database, even with the very, very basic user query system.I don't think phone is the be all and end all, but it's such a useful tool to use in conjunction with email for organising and explaining things.
But emails also a lot better for documentation and tracking and things that don't need to be done right away.